Satago is a powerful debtor management solution that integrates with Xero, Quickbooks and sage.
The definition of Satago in Latin: To pay a creditor, satisfy a creditor, is a very apt name for this solution.
Steven Renwick the founder and CEO of Satago, comes from a family that was in the construction sector, which is often rife with late payments. My sense is that Steven drew from these family experiences and frustrations and the result was Satago, an innovative solution that really connects with the daily tasks of chasing money as the end user.
Is the user interface easy to use?
Satago has a well laid out interface that is both intuitive and functional. However, unlike most debtor management solutions, there are quite a lot of features packed into Satago. As a result, there are a lot more menus and sub-menus that offer a lot of functionality.
Now, do not get afraid and run for the exits thinking that means it is a very difficult solution to use and you need a degree from Harvard to figure who owes you money. Satago has been very creative in setting up a Taskboard, their version of a Dashboard, which is an overview of all the critical tasks required for the daily grind of chasing money.
As you can see, it has all the functionality in the left side menu and the critical tasks standout at centre stage in the middle of the screen.
As I mentioned earlier Satago has some really powerful features that do cover almost the full gamut of the debtor management process. I thought it would be best to highlight the feature list on a point by point basis:
- Risk assessment of customers – This feature is powered by Experian credit risk management based in the UK. This feature alone is a must have if you are in the UK. The ability to assess credit risk is really important in the current markets, with so many businesses going into administration and closing down, this information is invaluable in navigating through challenging times.
- Integrations – Satago integrates with all the key cloud-based accounting systems such as Xero, Quickbooks, Sage, Kashflow, FreeAgent and Freshbooks.
- Statements – You can email statements straight out of Satago.
- Accounts receivable CRM – Satago has an accounts receivable CRM for comments and notes on customers and gives a clear oversight of any interactions between you and your customers. Notes can be both internal and public, you can also put reminders on notes. The reminder notifications are on an internal calendar which you can review and click directly back to the customer for reference. The functionality of the CRM is a great feature for both the end user in tracking comments and interactions as well as management staff overseeing the process to ensure full transparency.
- Snail Mail – Send physical demand letters. Satago automates the whole process, including printing and posting no matter how many letters you send.
- You can automate emails and reminders. It even has a feature to send out emails only on work days, rather than on weekends, which I think is a nice touch and really adds that human element.
- The emails also have a status update, which lets you know in order when the email is processed, delivered, opened, clicked and if it bounced i.e. wrong email address.
- It also has a desktop version to capture those that are not working in the cloud.
The support in Satago is natively embedded in the software, and what I mean by this is, every page has a live support link which you can click and it opens up to the key support staff that are online. You can then proceed to a live conversation to discuss the issues at hand.
Satago has a very comprehensive list of interactive charts and reports. Unlike many of the other add-ons in this space, Satago’s reporting is very powerful. With detailed Aged Debtors, that are interactive and credit reports on customers via Experian to name a few.
However for me, one of the most awesome reports is that breaks down your accounts receivable by risk, which is useful information required to assist in making the hard choice for critical litigation decisions or management decisions on key customers to focus on.
Pricing is very competitive and great value for money, considering all the features on offer and pretty much all for FREE!
- Free – Unlimited
- Advanced – 99GBP/Month
The key feature of Experian integration is still provided with full functionality, which is key and is a real point of difference that pushes Satago above the pack.
Satago integrates quite seamlessly with Xero, pulling out sales ledger and customer details. Satago checks Xero once every 24 hours or over night, after all the payments have been entered during the day in Xero, alternatively you can manually force it to update if required.
Satago is a relatively new add-on, officially starting on the 20th August, 2014. As mentioned earlier Steven Renwick is one of the original founders, alongside Adam Horner. Both bring their skills, experience and talents together with some great software engineers and a creative designer and have put together a very complete solution.
At the time of writing, I didn’t get a chance to catch up with Steven to discuss what the solutions future development roadmap is looking like. However, in the near future, I will post an article updating our readers on this.
If I were to have a gripe, my only complaint would be to see the support of Australian and US credit agencies so that we can have the excellent functionality of credit risks assessments by customers and presented in a very meaningful manner, that greatly assists in making critical decisions.
Overall, however, I must say the team from Satago have done a great job in creating a complete debtor management solution. A lot of thought has gone into putting key accounts receivable functionality that is required on a daily basis.
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