We are Outliving
Outliving was founded in 2003, and has since become a leader in the gift and homeware industry. With a combination of products created and designed in-house and a strong distribution model, Outliving is a key supply partner for retailers in Australia, The United States, The United Kingdom, Canada and New Zealand. With a customer base including most mid-to-high-end major retail chains, along with thousands of boutique stores, Outliving is the flagship destination for premium brands seeking distribution.
Outliving was looking to expand its operations and had an ERP system in place that handled inventory, sales and dispatch. The accounting system used was MYOB. These two systems were not connected, and ran independently. Manual journals were entered at month-end to take into account inventory.
Outliving also worked with some large retail brands, like Myers and David Jones. They also had a 3PL warehouse service, and used NuOrder for B2B orders. All these different systems were independent systems and none of them were connected.
Finally, they also had a very comprehensive inventory forecasting tools that were built using spreadsheets.
One of the main aspects of using a cloud-based system was to be able to connect all the different systems that Outliving used. The proposed systems to do this was Cin7, Xero and Inventory planner.
Between these three systems, almost all of their independent systems were connected or replaced.
Cin7 connected to Outlivings EDI Customers, the 3PL, NuOrder and Xero. Inventory planner is proposed to also replace their forecasting spreadsheets. The benefit of this is that Inventory planner can pull data from Cin7 in real time, this allows for far more accurate data, than exporting data and then importing it into a spreadsheet.
The setup of the main core system was quite a straightforward process. However, the 3Pl and EDI connections took quite a bit of time due to a number of external factors.
Staff from Outliving were quite used to the older system they had, they had created some really nice custom automations that were very useful for dispatching sales orders. We never were able to completely replace these highly customised reports/automations, but we helped ascertain about 80% of the requirements, stretching Cin7 to its utmost to do so.
Overall as with any implementation, the first few months are always a steep learning curve and then it starts making sense in the second and third month. The team at Outliving are happy with the day to day requirements of the system and they are looking forward to seeing how the forecasting system will also benefit the team.