Implementation

Do you only implement cloud-based solutions?

For different industries, implementations can mean different things. With us, it simply means that we help migrate you from your old system to a new system. Usually, the following scenarios apply:

It could mean you are using an older ERP (Enterprise Resource Planning) legacy-based system, and you want to move into the cloud.

You use an older accounting system that is a server/desktop-based, and it’s time to move to a cloud-based system.

You already have a cloud-based system, have outgrown it, and need to move into a more powerful cloud-based system.

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Do you only implement cloud-based solutions?


Yes, we only implement cloud-based solutions?

What size clients do you typically work with?

We work with established companies. They range from companies that are opening up subsidiaries in other countries (that’s the closest to a startup we deal with), right up to companies in the $50-100 million threshold who have broad and complex requirements and everything in-between.

The main industries we work pn are wholesale, retail, manufacturing, e-Commerce and our specialty, hybrids of all the above. We love the challenge of a hybrid or a multi-channel company, i.e. wholesale, Amazon, eBay, Shopify, EDI, 3PL, and retail, all in one company. I guess, these days, that is what a modern company is.

So, what does the process look like?
And, how long does it take?

The process is quite comprehensive and, as such, cannot be rushed. Typically an install takes around 3-4months. In an emergency and under the right conditions, this can be shortened to 2-3 weeks (considering that all the client information is readily available, and it is a simple install, with no connections to other systems, etc).

The shortened installs are quite rare, as we do not recommend them, as it means bypassing our
normal process, which usually causes more problems in the change management
process down the track.
Our process typically looks like this:

Icon Process 01STEP 1

We conduct a scope / discovery call to assess your requirements.

 

 

STEP 2

We do research & demonstration of a number of solutions to work out what would work the best for you. In this process, we get a sample base of your data and custom-build the demonstration, so that   you can see your own information in the software   demonstrated. We advise you, upfront, in the   demonstration phase about the pros and cons   and  provide workarounds.

 

STEP 3

We help you decide on the solution, and choose a go live date. Go live dates are allocated on a first come first served basis, and we only do a maximum of two go lives on the one date.   Typically, there is a scarcity of go live dates at the   start and end of each month.

 

STEP 4

A fixed quote is sent to you, covering the  implementation (pre-golive workshops, data migration, post go live-worksops), training(online, customised manual and onsite), and support   (typically for 3 months, as we don’t believe in   having endless support contracts).

 

 

STEP 5

Upon acceptance, we request access to your data, or you send it to us.

 

 

 

STEP 6

We, then, review the data and organise a time to discuss each data set (takes about 3-6 meetings) with your team to ensure that we understand what we are migrating across. In  these meetings, we also discuss the new system,  and how to maximise the functionality of the new  system.

 

 

STEP 7

We also map your internal processes and configure the system
accordingly. As per our step two, we provide workaround for certain processes that are not native in the system.

As you see there is a lot of thought into our process, and we have a large team to ensure that you get the very best service possible.

How much does it cost?
Do you provide alternate payment arrangements?

A$14,000 – A$70,000

Small jobs typically cost around A$14,000 , with the largest being A$7,000 plus.

Our demonstration process also costs around $500-$2000. As they are very comprehensive,
and we take great care in creating the
demonstrations based on your data.

We do provide finance options and extended
payment terms for Australian-based
companies, and for overseas clients, we
provide extended payment terms only.

 

It is a highly customized process, so the best
way to get an accurate quote is to talk to our
sales staff.

ArrowBook a FREE Scope now with our consultants & let us help you find the right solution!

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