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Custom API Integration
What is a Custom API Integration?
To put it in layman’s terms, the best way to describe it is for two or more different cloud software solutions to be connected together.
By connecting these solutions together, we can move data from one software solution to the other.
Can you give me an example of what you are talking about?
Sure, recently we built a custom connection for a client of ours who manufactures and sells chocolate, both to the retail market and as wholesale. In their retail shop, they use a popular point of sale solution (POS) called Squareup.
The problem was that it did not connect to their main inventory management software, Cin7, which we had just installed. They asked us to build a simple connection that pushes through all the daily sales into Cin7 as a sales order so that we could manage the daily retail stock usage. This was built for them and, late every evening, we push the daily sales and consolidate it into a retail sales order in Cin7.
So what’s the process like?
We follow a simple process called KISS (keep it simple and stupid). Sorry, I know that’s not typical IT terminology, despite our IT department arguing otherwise:)
Our process is as follows:
To be safe, we give ourselves a minimum of 30 days and up to 60-90 days for very
What does it cost?
There is a fixed setup cost (which varies as the connection is custom), plus a monthly fee of $50USD per month. This charge is to cover servers costs, support, and development time if API’s are changed by your main solutions.
What happens if the API is changed by our main software solution, and that breaks the custom connection?
Unfortunately, software solutions very rarely inform anyone that they have changed their API until the connections stop working. So, probably, you will be the
first to know. Please inform us immediately, and we will get our team to fix the issue as quickly as possible. This service is free of charge, as it is covered in the monthly fee paid to us.
What if I want to change my connection and get it to do more?
This will be subject to the same process outlined
above, and you will be provided a new quote. However,
your monthly charge will remain the same.