Introduction

CommBox, established in 1976, is Australia’s premier designer and manufacturer of control and presentation technology, tailored to suit the needs of education and corporate markets. CommBox manufactures its products in Australia and South Korea, distributing domestically and internationally.

 

Problem

Commbox used a few independent systems to run their businesses. These included their accounting system (a custom desktop based system), customer management system (Sugar CRM) and also reporting (excel based).

The major problem with all these systems were that they did not talk to each other. This led to a lot of inefficiencies and double handling.

Recommended by their external accountant at Kelly + Partners, Whichaddon was brought on to assist with finding a solution.

 

Solution

With the importance of connectivity across systems it was important to find cloud based solutions that could natively talk to each other. The solution was to use Xero as the accounting engine, DEAR Inventory to manage their inventory requirements across multiple warehouses, and Salpo to manage their customers, support and warranties.

 

Final Thought

We found that the Dear and Xero integration was very sound, solid and well tested. Although there were initial teething issues, these were consistent with all projects we come across when clients transition their systems. Besides there, there were not real issues which was pleasing to experience.

However it should be noted that Salpo required some heavy customisation to incorporate Commbox’s workflow. Indeed, we pushed Salpo to its limits, in turn causing some issues. These issues are not normally experienced within our normal implementations with Salpo. Due compliments to the Salpo team who were very helpful and worked closely with us to rectify issues as they have come up. Nice job!

Commbox has expressed to us how much more efficient things have become. We continue to work closely to meet their expectations.