Hiring Announcement

WhichAddOn is a rapidly-growing and industry-leading cloud integration firm based in Sydney’s Hills District to service Medium to Large business clients looking to move their business systems into the cloud. Our focus markets are Accounting/Human Resources, Inventory/Job management, Retail and Manufacturing.

We believe with the right knowledge and support every business can rise to become everything they dream of – connecting staff to each other, to customers and to suppliers in the cloud. The cloud enables a connection.

Whichaddon is an Equal Employment Opportunity employer, with a focus on our employees. We treasure skills, expertise and commitment. Our goal is to attract, develop, motivate, reward and retain the best people in the industry.

If you’re interested in joining our team, email your CV to [email protected].

Available Jobs

Onsite Trainers for the following areas:

  • WA & SA (Western Australia and South Australia) as one
  • QLD, NSW & VIC (Queensland, New South Wales and Victoria)
  • UK & Europe (United Kingdom)
  • US (United States)

 

About the Role

The Onsite Trainer is responsible in performing and supporting onsite training, implementation and/or go live services to clients, provides solutions to technical issues, and is responsible for ensuring the solution meets the technical specifications and design requirements.

 Reporting to the General Manager your responsibilities will include:

  • Gain and maintain an in-depth knowledge of all WhichAddOn accounting software solutions and services
  • Present live, web-based and onsite training sessions for clients
  • Develop software training and other materials based on client needs
  • Provide consulting services commensurate with your skill level
  • Supports client with post-implementation configuration and issue resolution across all software-related functional areas
  • Works with client and support team to minimize training/operational calls
  • Works with the Customer Care team to ensure service levels are met
  • Serves as the liaison between the client and Operations/Technical department
  • Communicate with the client regarding new software functionalities and version releases
  • Provides documentation on feature functionality (How To’s)
  • Promptly escalate issues, which affect product delivery and quality that are beyond the scope of influence and report same to reporting manager
  • Consistently providing the best customer experience possible
  • Ensuring the integrity of the WhichAddOn service is always delivered
  • Stay up to date with new technologies by continuing to obtain certifications
  • Other tasks assigned by the manager

 

JOB REQUIREMENTS

  • Must have strong training background and experience
  • Must have customer service experience
  • Experience in accounting software solutions
  • Must have a valid driver’s license and willing to travel to customer sites
  • Strong quantitative abilities, distinctive problem-solving and excellent analysis skills
  • Proven organizational, planning, time management skills
  • Ability to communicate effectively, whether written or verbal, at all organizational levels
  • Ability to function independently as well as part of a team
  • Resourceful self-starter who works independently with little or no supervision
  • Passion for training & technology
  • Comfortable in a fast-paced team environment
  • Strong research and computer skills
  • Flexible in working under changing and different work settings
  • High attention to detail

 

WAOConnect Solutions Architect

About the Role

The WAOConnect Solutions Architect is responsible for directly selling WAO Connect (https://www.waoconnect.com/) services to new clients and generating referral sources. This position requires strong consultative selling skills and will manage the entire sales process including lead generation, qualification, discovery, solution development/presentation, negotiation and close.

Reporting to the General Manager your responsibilities will include:

  • Identify, contact and recruit potential clients
  • Prepare sales presentations, modify sales materials and strategies to suit each client’s needs
  • Promote advertising and marketing materials and strategies
  • Create and maintain client accounts
  • Research and analyze internet sales and advertising trends
  • Gains and expands contacts through consistent and effective outreach
  • Independently contacts prospective clients to present WAO Connect’s services that can benefit the client’s needs
  • Displays in-depth knowledge and becomes fluent of WAO Connect’s services and solutions through testing, demonstrations, and research
  • Educates client of product features, configuration, pricing, services, availability, etc.
  • Performs effective online or in-person demonstrations
  • Answers questions, describe benefits and discuss the pros and cons of WAO Connect
  • Gains familiarity with the industry, and stays updated on trends and innovative products
  • Creates marketing literature and web-based features to promote products and time-sensitive sales
  • Attends trade exhibitions and industry events to learn about cutting-edge products and develop more sales
  • Provide telephone and email technical sales support
  • Establish and maintain relationships with Accountants and bookkeepers
  • Travel to customer locations as required, including potentially internationally.

JOB REQUIREMENTS

  • Must have a proven track record & strong sales background
  • Must have a marketing background
  • Have an accounting background is a plus but not required
  • Strong interpersonal communication, persistence and creativity
  • A people person, someone who likes people, and is also liked by people (people tend to buy from people they like)
  • Excellent presentation skills, verbal and written communication skills
  • Must be able to demonstrate an understanding of WAOConnect services and workflows
  • Strong Internet research skills required
  • Desire to meet and exceed sales performance goals
  • Self educating and constantly looking to improve
  • Resilient – Can take No for an answer, can handle rejections and still maintain optimism
  • Self motivated, helpful and generous
  • A real “go getter”, confident but not arrogant
  • Can think outside the square and on their feet
  • Punctual and efficient

You strive to exceed goals and contribute to the company’s success. Motivation is your greatest strength and the source of your success. You view rejection as motivation and the pressure energizes you and keeps you committed. You have the ability to solve your own problems first before seeking help from others. Giving up is not an option for you.

You embrace technology and eager to learn new systems. Your passion for customer experience is matched with your dedication to learn and improve every day. You have excellent communication skills, enjoy interacting with people with the ability to drive a conversation.

 

Social Media Specialist

About the Role

The Social Media Specialist will work with the Marketing department, maintain the WAOConnect website (https://www.waoconnect.com/) and will be responsible for planning, managing and executing marketing strategies on a daily basis. The ability to provide comprehensive analytics, data presentations, and resource management reports is critical in this role.

DUTIES AND RESPONSIBILITIES

Reporting to the General Manager, your duties and responsibilities will include:

  • Identify, evaluate, select and monitor the most relevant social media channels
  • Create and maintain an up-to-date social marketing plan
  • Develop and deliver social media optimization
  • Stay current with social media trends and best practices
  • Understands SEO, effective use of blogs and able to research, edit and write articles
  • Creating and managing monthly promotions
  • Establish relationships with online community by identifying key influencers and groups that fit our online strategy
  • Moderate and oversee our presence on relevant social media sites
  • Conduct ongoing social media market research and channel development
  • Conduct online reputation management
  • When appropriate, develop and manage strategic partnerships online
  • Create and maintain the corporate social media policy and guidelines
  • Create a social media training program and educate all public facing employees
  • Managing online discussions by listening and responding to users in timely and authentic manner
  • Maintain and monitor the WAOConnect website (https://www.waoconnect.com/).

JOB REQUIREMENTS

  • Must have relevant work experience related to social media management
  • Must have the knowledge to use Facebook, Linkedin, Instagram, Pinterest, Youtube and other social media platforms
  • Can grow groups organically and not through paid advertising or run own campaigns
  • Understands completely the use of hashtags, tagging and mentions and how it works
  • Understands SEO, blogs and can research correct writing articles
  • Proven track record that they have grown sites organically
  • Ability to work in a self-directed, fast-paced environment
  • Must have strong verbal and written communication skills
  • Highly proficient computer skills
  • Team player, action-oriented person and mature enough to make plan done
  • With pleasing personality, vibrant and likes to talk to people

Assistant Solution Engineer

About the Role

The Assistant Solution Engineer is someone who demonstrates a passion for working with Cloud based software solutions, who can work with our clients and our project manager to deliver outstanding service to our customers, by implementing, training and supporting them.

DUTIES AND RESPONSIBILITIES

Reporting to the General Manager your responsibilities will include:

  • Implementing Cloud-based solutions, including Xero, Quickbook Online, Cin7, DEAR Inventory Systems, Unleashed, Simpro, Accelo, etc.
  • Training clients on Cloud-based systems both onsite and online.
  • Supporting cloud-based systems off-site, including creating manuals, and online training videos.
  • Meeting deadlines for projects
  • Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
  • Create cloud software demonstration environments for sales.
  • Assist sales in finding the correct solutions for clients.
  • Review/Audit current customer solutions to ensure system is working according to the clients expectations.
  • Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.

 

In this role, you will be responsible for:

  • Implementation and training on the Xero Accounting & Project Accounting Systems
  • Remote and phone support for existing clients for Xero, & other in-house systems (training provided)
  • Working with prospective clients to scope and assess Xero + as a suitable solution for their business, including presentation and demonstrations
  • Custom report writing
  • Implementation of Xero & Software mentioned above

 

JOB REQUIREMENTS

  • Previous experience in an accounting position. You should have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work.
  • It would be preferred that you have an accounting degree/diploma. Alternatively if you can demonstrate a high knowledge of the above principles that would also be regarded well.
  • A strong knowledge of Cloud based accounting systems (Xero & QB Online preferred).
  • It would be highly desirable if you have had experience in solutions like Cin7, DEAR Inventory, Simpro, AroFlo, Accelo, Futurli.
  • Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration).
  • Understand how to perform reconciliations.
  • Strong written and oral communication skills.
  • Dedicated team player with ability to work autonomously
  • A friendly and professional manner.
  • The ability to listen, analyse and solve customer enquiries
  • Can think outside the square and on their feet
  • Pays attention to detail
  • Punctual
  • Quick to learn new software packages & processes