Hiring Announcement

WhichAddOn is a rapidly-growing and industry-leading cloud integration firm based in Sydney’s Hills District to service Medium to Large business clients looking to move their business systems into the cloud. Our focus markets are Accounting/Human Resources, Inventory/Job management, Retail and Manufacturing.

We believe with the right knowledge and support every business can rise to become everything they dream of – connecting staff to each other, to customers and to suppliers in the cloud. The cloud enables a connection.

Whichaddon is an Equal Employment Opportunity employer, with a focus on our employees. We treasure skills, expertise and commitment. Our goal is to attract, develop, motivate, reward and retain the best people in the industry.

If you’re interested in joining our team, email your CV to [email protected].

Available Jobs

Onsite Trainers for the following areas:

  • WA & SA (Western Australia and South Australia) as one
  • QLD, NSW & VIC (Queensland, New South Wales and Victoria)
  • UK & Europe (United Kingdom)
  • US (United States)

 

About the Role

The Onsite Trainer is responsible in performing and supporting onsite training, implementation and/or go live services to clients, provides solutions to technical issues, and is responsible for ensuring the solution meets the technical specifications and design requirements.

Reporting to the General Manager your responsibilities will include:

  • Gain and maintain an in-depth knowledge of all WhichAddOn accounting software solutions and services
  • Present live, web-based and onsite training sessions for clients
  • Develop software training and other materials based on client needs
  • Provide consulting services commensurate with your skill level
  • Supports client with post-implementation configuration and issue resolution across all software-related functional areas
  • Works with client and support team to minimize training/operational calls
  • Works with the Customer Care team to ensure service levels are met
  • Serves as the liaison between the client and Operations/Technical department
  • Communicate with the client regarding new software functionalities and version releases
  • Provides documentation on feature functionality (How To’s)
  • Promptly escalate issues, which affect product delivery and quality that are beyond the scope of influence and report same to reporting manager
  • Consistently providing the best customer experience possible
  • Ensuring the integrity of the WhichAddOn service is always delivered
  • Stay up to date with new technologies by continuing to obtain certifications
  • Other tasks assigned by the manager

 

JOB REQUIREMENTS

  • Must have strong training background and experience
  • Must have customer service experience
  • Experience in accounting software solutions
  • Must have a valid driver’s license and willing to travel to customer sites
  • Strong quantitative abilities, distinctive problem-solving and excellent analysis skills
  • Proven organizational, planning, time management skills
  • Ability to communicate effectively, whether written or verbal, at all organizational levels
  • Ability to function independently as well as part of a team
  • Resourceful self-starter who works independently with little or no supervision
  • Passion for training & technology
  • Comfortable in a fast-paced team environment
  • Strong research and computer skills
  • Flexible in working under changing and different work settings
  • High attention to detail

 

 

Assistant Solution Engineer

About the Role

The Assistant Solution Engineer is someone who demonstrates a passion for working with Cloud based software solutions, who can work with our clients and our project manager to deliver outstanding service to our customers, by implementing, training and supporting them.

DUTIES AND RESPONSIBILITIES

Reporting to the General Manager your responsibilities will include:

  • Implementing Cloud-based solutions, including Xero, Quickbook Online, Cin7, DEAR Inventory Systems, Unleashed, Simpro, Accelo, etc.
  • Training clients on Cloud-based systems both onsite and online.
  • Supporting cloud-based systems off-site, including creating manuals, and online training videos.
  • Meeting deadlines for projects
  • Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
  • Create cloud software demonstration environments for sales.
  • Assist sales in finding the correct solutions for clients.
  • Review/Audit current customer solutions to ensure system is working according to the clients expectations.
  • Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.

 

In this role, you will be responsible for:

  • Implementation and training on the Xero Accounting & Project Accounting Systems
  • Remote and phone support for existing clients for Xero, & other in-house systems (training provided)
  • Working with prospective clients to scope and assess Xero + as a suitable solution for their business, including presentation and demonstrations
  • Custom report writing
  • Implementation of Xero & Software mentioned above

 

JOB REQUIREMENTS

  • Previous experience in an accounting position. You should have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work.
  • It would be preferred that you have an accounting degree/diploma. Alternatively if you can demonstrate a high knowledge of the above principles that would also be regarded well.
  • A strong knowledge of Cloud based accounting systems (Xero & QB Online preferred).
  • It would be highly desirable if you have had experience in solutions like Cin7, DEAR Inventory, Simpro, AroFlo, Accelo, Futurli.
  • Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration).
  • Understand how to perform reconciliations.
  • Strong written and oral communication skills.
  • Dedicated team player with ability to work autonomously
  • A friendly and professional manner.
  • The ability to listen, analyse and solve customer enquiries
  • Can think outside the square and on their feet
  • Pays attention to detail
  • Punctual
  • Quick to learn new software packages & processes