Hiring Announcement

WhichAddOn is a rapidly-growing and industry-leading cloud integration firm based in Sydney’s Hills District to service Medium to Large business clients looking to move their business systems into the cloud. Our focus markets are Accounting/Human Resources, Inventory/Job management, Retail and Manufacturing.

We believe with the right knowledge and support every business can rise to become everything they dream of – connecting staff to each other, to customers and suppliers in the cloud. The cloud enables a connection.

Whichaddon is an Equal Employment Opportunity employer, with a focus on our employees. We treasure skills, expertise and commitment. Our goal is to attract, develop, motivate, reward and retain the best people in the industry. WhichAddOn also offers an internship opportunity to students who seeks to gain valuable experience in accounting.

*If you’re interested in joining our team, email your CV to [email protected].

*If you want to join our internship program, fill up the internship application form and attach complete requirements.

INTERNSHIP PROGRAM

An internship opportunity is available in our company for individuals seeking to gain valuable experience in accounting.

WhichAddOn is an Australia-based eCommerce Cloud Solution provider that aims to transform product-selling businesses through cloud software solutions. The company was founded by Jeri Wambeek and Marlon Wambeek on July 1st, 2015. With them are a global remote team of accountants, marketing and web design experts, and human resources and training managers residing in different countries. Together, the remote company identifies the best cloud solution based on the nature and processes of a business and helps the client transition to that cloud with ease.

For qualified, motivated applicants, this position offers exposure to the real-life application of accountancy in the modern world.

As an intern, you will have the opportunity to:

  • Gain hands-on experience in accounting
  • Participate in our intern and technical training program
  • Participate in meaningful work engagements serving our clients
  • Work directly with experienced staff, seniors, managers and partners on a variety of engagements
  • Work with clients in a number of industries
  • Additional responsibilities as appropriate

To be eligible for the internship program, applicant must have:

  • A minimum GPA of 2 and above (or its equivalent)
  • Good recommendation from professors 
  • Any accounting or accounting-related undergraduate degree 
  • Valid identification
  • Valid application letter
  • Have strong interpersonal and relationship building skills
  • Be a team player with a positive, “can do” approach
  • Have strong written and verbal communication skills
  • Have general and growing knowledge of products and services in the practice area, and a general knowledge of products and services in other practice areas

How to apply?

Interested applicants must fill up the internship application form and attach complete requirements.

Available Jobs

Onsite Trainers for the following areas:

  • WA & SA (Western Australia and South Australia) as one
  • QLD, NSW & VIC (Queensland, New South Wales and Victoria)
  • UK & Europe (United Kingdom)
  • US (United States)

 

About the Role

The Onsite Trainer is responsible in performing and supporting onsite training, implementation and/or go live services to clients, provides solutions to technical issues, and is responsible for ensuring the solution meets the technical specifications and design requirements.

Reporting to the General Manager your responsibilities will include:

  • Gain and maintain an in-depth knowledge of all WhichAddOn accounting software solutions and services
  • Present live, web-based and onsite training sessions for clients
  • Develop software training and other materials based on client needs
  • Provide consulting services commensurate with your skill level
  • Supports client with post-implementation configuration and issue resolution across all software-related functional areas
  • Works with client and support team to minimize training/operational calls
  • Works with the Customer Care team to ensure service levels are met
  • Serves as the liaison between the client and Operations/Technical department
  • Communicate with the client regarding new software functionalities and version releases
  • Provides documentation on feature functionality (How To’s)
  • Promptly escalate issues, which affect product delivery and quality that are beyond the scope of influence and report same to reporting manager
  • Consistently providing the best customer experience possible
  • Ensuring the integrity of the WhichAddOn service is always delivered
  • Stay up to date with new technologies by continuing to obtain certifications
  • Other tasks assigned by the manager

 

JOB REQUIREMENTS

  • Must have strong training background and experience
  • Must have customer service experience
  • Experience in accounting software solutions
  • Must have a valid driver’s license and willing to travel to customer sites
  • Strong quantitative abilities, distinctive problem-solving and excellent analysis skills
  • Proven organizational, planning, time management skills
  • Ability to communicate effectively, whether written or verbal, at all organizational levels
  • Ability to function independently as well as part of a team
  • Resourceful self-starter who works independently with little or no supervision
  • Passion for training & technology
  • Comfortable in a fast-paced team environment
  • Strong research and computer skills
  • Flexible in working under changing and different work settings
  • High attention to detail

Assistant Solution Engineer

About the Role

The Assistant Solution Engineer is someone who demonstrates a passion for working with Cloud based software solutions, who can work with our clients and our project manager to deliver outstanding service to our customers, by implementing, training and supporting them.

DUTIES AND RESPONSIBILITIES

Reporting to the General Manager your responsibilities will include:

  • Implementing Cloud-based solutions, including Xero, Quickbook Online, Cin7, DEAR Inventory Systems, Unleashed, Simpro, Accelo, etc.
  • Training clients on Cloud-based systems both onsite and online.
  • Supporting cloud-based systems off-site, including creating manuals, and online training videos.
  • Meeting deadlines for projects
  • Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
  • Create cloud software demonstration environments for sales.
  • Assist sales in finding the correct solutions for clients.
  • Review/Audit current customer solutions to ensure system is working according to the clients expectations.
  • Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.

 

In this role, you will be responsible for:

  • Implementation and training on the Xero Accounting & Project Accounting Systems
  • Remote and phone support for existing clients for Xero, & other in-house systems (training provided)
  • Working with prospective clients to scope and assess Xero + as a suitable solution for their business, including presentation and demonstrations
  • Custom report writing
  • Implementation of Xero & Software mentioned above

 

JOB REQUIREMENTS

  • Previous experience in an accounting position. You should have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work.
  • It would be preferred that you have an accounting degree/diploma. Alternatively if you can demonstrate a high knowledge of the above principles that would also be regarded well.
  • A strong knowledge of Cloud based accounting systems (Xero & QB Online preferred).
  • It would be highly desirable if you have had experience in solutions like Cin7, DEAR Inventory, Simpro, AroFlo, Accelo, Futurli.
  • Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration).
  • Understand how to perform reconciliations.
  • Strong written and oral communication skills.
  • Dedicated team player with ability to work autonomously
  • A friendly and professional manner.
  • The ability to listen, analyse and solve customer enquiries
  • Can think outside the square and on their feet
  • Pays attention to detail
  • Punctual
  • Quick to learn new software packages & processes

 

Assistant Project Manager

About the Role

The Assistant Project Manager is responsible for assisting the Operations Manager in coordinating the activities of a project to ensure cost, schedule, document control and quality standards are met. Under the direction of the Operations Manager, the Assistant Project Manager is expected to take on any/all tasks in a quest to learn all he/she can about Cloud-based software solutions.

 

DUTIES AND RESPONSIBILITIES

Reporting to the Operations Manager your responsibilities will include:

  • Assist the Operations Manager in all phases and aspects of the projects.
  • Assist the Operations Manager with the implementation of Cloud-based solutions.
  • Oversee variable aspects of projects and provide direct assistance to ensure timely project execution.
  • Follows-up and sees to it that pending tasks are done accurately, efficiently and in a timely manner.
  • Ensure that all client deadlines are met.
  • Follow a client checklist to prepare for the client’s transition to the new system. 
  • Work with the Operations Manager to allocate resources.
  • Assist Operations Manager in managing each member’s tasks and ensure they finish work on time and on schedule.
  • Using our in-house project management system to communicate with the Operations Manager and clients, work through tasks and log times, etc.
  • Prepare and organize databases and reports.
  • Manage filing systems, update records, and organize documentation.
  • Answer emails, schedule meetings and make travel arrangements when managers go on-site.
  • Attend weekly project meetings as requested by Operations Manager and keep detailed meeting minutes for publishing to operations team.
  • Perform other tasks assigned.

 

JOB REQUIREMENTS

  • Must be highly organized with strong attention to detail
  • Excellent communication, accounting, technical and organizational skills
  • Strong project management background
  • Ability to read and understand simple instructions, short correspondence, notes, letters and memos
  • Ability to be effective and handle a large volume of projects, files, tasks, schedules, and information
  • Independently motivated self-starters with a strong work ethic
  • Ability to plan, multi-task and manage time effectively
  • Strong research and computer skills
  • Efficient and punctual
  • Go-getter, optimistic and perceptive
  • Willing to learn new skills
  • Consistent Communicator
  • Reliable